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IT Support Services/Helpdesk

This program aims to equip learners with the necessary skills and knowledge to effectively provide IT support services. It focuses on practical skills in handling service requests, incident management, technical troubleshooting, and essential employability skills, preparing participants for a career in IT support.

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Earning

Certification

Rating

183 Reviews

Level

Beginner

Duration

Six Months

Fees

Rs. 25,000 + GST






Course Details

Duration: Six Month

Eligibility: Grade 10 pass, OR
- 8th Grade pass with 2 years of relevant experience, OR
- Previous qualification of NSQF Level 2 with 1 year of relevant experience.

Minimum Age:18 years

Learnings

  • Collate existing documents and templates related to service requests.

  • Handle common service requests and incidents.

  • Categorize and prioritize service requests

  • Design and implement incident management processes.

  • Demonstrate knowledge of hardware/software utilities for IT support.

  • Analyse technicalities of service requests to identify incidents.

  • Maintain a safe and secure work environment.

  • Recognize the importance of time and resource management.

  • Develop essential employability skills.

Course Structure

Module 1: Concept of Service Requests/Incidents

Module 2: Monitoring and Validation of Service Requests

Module 3: Technical Specifications Related to Service Requests

Module 4: Deal Directly with IT Service Requests/Incidents

Module 5: Technical Skills for Handling Incidents

 

Module 6: Process of Database Management

Module 7: Skills for Incident Management

Module 8: Introduction to Employability Skills

Module 9: Constitutional Values - Citizenship

Module 10: Becoming a Professional in the 21st Century

Certification

  1. Assessment Framework: NAC and NAC-Tech from NASSCOM, covering various skills from communication to technical knowledge.
  2. Certification Name: Certified IT Support Technician
  3. Minimum Score for Certification: 50% aggregate across all modules.
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